Practice Policies

If you require medical assistance outside of opening hours, please call our practice or the 13 SICK National Home Doctor on 13 74 25 to be advised of after hours care options. Alternatively, you can present to the Mt Barker District Soldiers Memorial Hospital Emergency Department at 87 Wellington Road, Mount Barker (phone: 8393 1777).

In a medical emergency, please call 000 and ask for an ambulance.

We use a secure automated SMS system to communicate with patients about results. Depending on the test that has been undertaken, a consultation may be required to receive results.

It is the patient’s responsibility to follow up on their test results, and we actively encourage patients to be proactive in their healthcare and book an appointment for results before leaving the clinic.

We will make every effort to contact patients with abnormal results. However, it cannot be assumed that test results are normal if there is no contact from our clinic. Patients should be aware of the potential seriousness of not attending follow-up appointments, recalls, or investigations.

We appreciate feedback both positive and negative, and take concerns very seriously.

Please speak with us if you have any concerns, and where appropriate, we can arrange a meeting for you with your GP or a member of our Practice Management team.

Alternatively, you can express any concerns you may have, including those related to privacy, using our enquiries form.

We will strive to resolve your concerns in accordance with our resolution procedure. If you wish to take your complaint further, you may contact the Health and Community Services Complaints Commissioner in South Australia via https://www.hcscc.sa.gov.au/

All consumers have the right to safe and high-quality health care. The Australian Charter of Healthcare Rights (the Charter) describes what consumers, or someone they care for, can expect when receiving health care. There are seven rights in the Charter. They apply to everyone and everywhere health care is provided in Australia.

For further information, please visit the Australian Commission on Safety and Quality in Health Care website.